Pricing & Insurance
Self-Pay Rates
For clients who are not using insurance
If you are paying privately for your services, the following self-pay rates apply:
Individual Therapy
Individual Session: $125/session
Couples & Family Therapy
Couples/Family Session: $150/session
Group Therapy
Groups include no more than five clients.
Group Session: $87.50/session
Insurance
We are in-network with:
Blue Cross Blue Shield (excluding the Blue Home Plan)
Aetna
UnitedHealthcare
Ambetter of North Carolina
We do not accept Medicaid or Medicare plans.
Your cost when using insurance is determined by your individual insurance plan. Depending on your plan, you may have a copay, coinsurance, deductible, or other out-of-pocket responsibility. Insurance reimbursement rates also vary by plan and service.
We verify your insurance benefits before services begin and provide you with the information available to us regarding your expected financial responsibility. However, insurance benefits are not a guarantee of payment, and your insurance company ultimately determines what you are responsible for paying.
For the most accurate information about your coverage and expected out-of-pocket cost, we encourage you to contact your insurance provider directly using the member services number on your insurance card.
Out-of-Network Insurance
If we are not in-network with your insurance plan, you may choose to self-pay. Depending on your plan, your insurance company may provide reimbursement for out-of-network services.
If your plan offers out-of-network benefits, we can provide you with a Superbill that you may submit to your insurance company for potential reimbursement.
A Superbill is a detailed receipt that includes information such as the date of service, type of service, diagnosis code, and amount paid. Your insurance company can provide you with specific information about whether your plan offers out-of-network benefits and how reimbursement works.
Payment
We accept all major credit cards as forms of payment.
After scheduling, clients will receive access to our secure payment portal along with information about payment and billing procedures.
Cancellation Policy
Reschedules: Clients seeking to reschedule their appointments should contact us 24-48 hours before their scheduled meeting.
No Call/No Show: We offer every client one late cancellation/no show. If clients are no call/no show (or late cancel), your second missed session will result in you paying the full session fee, or it will count towards your monthly sessions.
Cancellation/Refunds: If clients experience unforeseen circumstances, they must cancel/reschedule at least 48 hours in advance. If clients are unable to reschedule, we will allow one unpredictable late cancellation with a refund for that particular session. After the first excused cancelled appointment, clients will be charged 100% of the session fee for any additional cancellations.
**If you’re self-paying, you can work with your therapist to decide which payment option will work best for you**
**Also, we offer a sliding scale fee for clients who normally use insurance. More information is provided during the initial consultation**